Redressal

Complaint redressal and SCORES to be mentioned on website

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1. In case of any complain or query

   You may approach RA Krid Capital, Proprietor Rohit Mohan Dhanani. Email ID: support@kridcapital.in and Phone No.: 9967451462.

   A letter may also be written with their query/complaint and posted at the below mentioned address:

   1002 Brighton Tower Chs Ltd Lokhandwala, Complex 2nd Cross Lane Nr Rajput Dairy, Mumbai, Maharashtra, 400053

2. In case you are not satisfied with our response

   You can lodge your grievance with SEBI or you may also write to any of the offices of SEBI.

   Lodge a grievance through SEBI SCORES (opens in a new tab)

   SCORES may be accessed through the SCORES mobile application.

   Download the SEBI SCORES mobile application (opens in a new tab)

3. Online Dispute Resolution Portal

   ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.

   Access the SMART ODR Portal (opens in a new tab)

Redressal / Escalation Matrix